Return Policy

Written by Super User on . Posted in Emediastar Content

WARRANTY and RETURN
  • Satisfaction Guarantee
    If you are not completely satisfied with a product you have purchased from our site, you can return it within 30 days of purchase and we will provide you an exchange, credit, or refund the cost of the item. Freight and handling charges cannot be reimbursed. When returning items offered with “free shipping”, the actual shipping costs will be deducted from your refund. In addition a minimum of a 15% restocking fee will be passed on to you and deducted from your return, if you wish to return your item(s). Items sold as “No Returns” or items that have been assembled or not in the original packaging cannot be returned. Please see our returns policy for more specific information on returns.

 

  • Return Policy
    For any reason you are not completely satisfied with your order, contact us immediately and we will issue you a return authorization number. Items can be returned or exchanged within 30 days of purchase under the following conditions:
    1. Emediastar will not accept any merchandise that has been used, worn, altered, damaged, or demonstrate any form of wear and tear.
    2. Emediastar will honor any form of exchange, return, or refund if the merchandise shows no sign of alteration, damage, or wear and tear. please retain the original copy of the sales receipt, packaging material, and the product.
    3. Prior return authorization is required by contacting Emediastar first. Failure to obtain return authorization will result in your return be refused and shipped back to you at your cost.
    4. Once we have received the returned items, you will be credited back the amount minus the shipping fee and restocking fee of 15% from the amount purchased. Emediastar will not be held responsible for lost, stolen, or mishandled return merchandise.
    5. please note that items marked as final sale, “No Returns” or items that have been assembled or not in the original packaging cannot be returned or exchanged.
    6. For undeliverable or refused shipments, the customer will be responsible for the initial freight (including actual shipping costs in a “free shipping offer”), and any and all return charges for freight, plus a minimum of a 15% restocking fee. The customer is responsible for the cost of insuring the return freight.
  • Changes/Cancellation
    If you decide to modify or cancel your order, please notify an Emediastar representative as soon as possible. However, once the order has been shipping out, the purchase can no longer be modified or cancelled.
  • Backorder
    All items shown on Emediastar are subject to availability. In the case of shortage of stock, an Emediastar representative will contact you via email or telephone. The customer will be placed in a wait-list for a particular item until we are able to restock our inventory. If a product is a discontinued item or an item no longer in production, the client will have the option of receiving credit towards their next purchase, choosing another style, or receiving a refund.
  • Restocking Fee
    A minimum 15% restocking fee is imposed by the manufacturer, supplier, or their authorized distributor on merchandise returned. Return of merchandise will not be accepted without prior written consent and shipping instructions. Unauthorized returns will be returned to the customer freight collect. Closeout, discontinued, and surplus merchandise may not be returned. Shipping instructions will be provided, if authorized by the manufacturer, supplier, or their representative.
  • Our Prices
    All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to change without notice, and refuse to honor any incorrect posted on-line prices.

Privacy Policy

Written by Super User on . Posted in Emediastar Content

Legal Privacy and Security Policy

The Emediastar web site is managed in the United States. Emediastar acknowledges the fact that protection and security is of key importance to our users. Emediastar has implemented strict policies and security measures to ensure your personal information is protected. Emediastar will take all appropriate steps in keeping your personal data confidential. When you purchase or use our E-Store, you hand Emediastar your consent to receive and process your personal data in accordance with the terms outlined in our Privacy Policy. This Privacy Policy applies to any user for this web site.


Information Collected
Emediastar gathers personal data from users that access or use the E-Store on our web site. Emediastar will not sell, rent, or distribute, users' names, addresses, email addresses, or other information to other companies for the use of selling others' products or services without your consent. The information Emediastar gathers is used to provide our users with improved personalized content and services. However, Emediastar may disclose your information for purposes of governmental and/or third parties when Emediastar.com has reason to believe that disclosing such information is necessary to identify or bring legal action against an individual whom breached the Terms and Conditions or otherwise causing harm to Emediastar or any affiliated party on this web site, and where otherwise required by legal procedure or by the law itself.

By providing your email address, contact phone number when placing an order, you agree to receive marketing information from Emediastar, including, emails and other forms of communication available and/or necessary. Our customer service department uses a fraction of this information for promotions, news, updates, and other like propositions to send emails or through other means of contact.


Security Measures
Emediastar respects the fact that a safe and secure environment is necessary. Emediastar protects your online transaction through the use of a third party transaction company.

Emediastar takes appropriate security measure to protect users' information. However, though we take all reasonable steps to protect your personal data, you accept that there is no guarantee that all Internet data transmission can be secured from access by unintended recipients. Emediastar will not be held responsible for any breach of security unless the matter concerns our negligence.


Cookies
The purpose of cookies (small pieces of data sent by a web site to your computer's internet browser) is used for record-keeping purposes. Emediastar may use session cookies-immediately expires upon closing of the browser and/or persistent cookies-stores on the hard drive to save the information for your next revisit to the web site.

Emediastar uses cookies to better your over-all returning experience to our website and to make the web site itself more user-friendly. Allowing cookies will dramatically enhance your experience with this web site. Most internet browsers are automatically set to accept cookies. Emediastar may use cookies to distinguish you from other users, clarify the web site from which you linked to Emediastar, track the usage of this website and your IP address. However, if you decide that you would not like to accept the cookies, you may disable cookies by accessing your browser options. However, if you were to choose to disable cookies, you may not be able to place an order and Emediastar may not be able to track your online transaction.


Our Use of Your Information
We use information in the file we maintain about you, and other information we obtain from your current and past activities on Emediastar. By visiting our site, you agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize Emediastar's content, layout and services. These uses improve Emediastar and better tailor it to meet your needs. You agree that we may use your information to contact you and deliver information to you that, in some cases, is targeted to your interests such as: administrative notices, product offerings and communications relevant to your use of the Emediastar.


Does Emediastar Disclose the Information It Receives?
As a matter of policy, we do not sell or rent any personally identifiable information about you to any third party. However, the following describes some of the ways that your personally identifiable information may be disclosed:

  • Product Manufacturers/Suppliers
    Emediastar does not, generally, manufacture any of the products listed on Emediastar. We may share our data, including personally identifiable information about you, with these manufacturers or suppliers when necessary, for example, to complete or ship your order, or assist manufacturers or suppliers with your questions concerning products offered by Emediastar.
  • Agents
    We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, performing credit checks and approvals, processing credit card payments, collecting on delinquent accounts and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
  • Government and Legal Disclosures of Your Information
    We may disclose information about you to law enforcement or other government officials, as we believe necessary in connection with an investigation of illegal activity that may expose you or us to legal liability. In addition, if you have purchased products from us on extended payment terms, it may be necessary for us to file certain information about you with state or local government offices to perfect our security interest in the products so purchased, or to provide certain information about you to collection agencies in the event of non-payment or a payment dispute.



Third Party Websites
This Site may contain links to third party websites. We are not responsible for the privacy practices or the content of such websites even if you access them using links from our Site.  Your use of these third party websites is entirely at your own risk and we recommend that you check the privacy and security policy of each site you visit.  When you click on a third party link, you are essentially taken to a third party’s website.  We make no representation or warranty as to the effectiveness, quality, legitimacy or data protections of any third party website.


Information About Products and Services We Offer
It is very important to us that we provide you with the highest level of service.  In order to help us do this, from time to time we may send you details of products and services which we think may be of interest to you.  We may send you marketing communications with your consent.  If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, you may do so by accessing your account through the My Account link located at the top of each page on the Site.


Have A Privacy Question?
If you have a privacy question about the Site, or about the Privacy and Security Policy, please click here to contact us. We will investigate your question, respond to your inquiry and attempt to resolve any concern regarding your privacy question.


This Privacy and Security Policy was last revised and made effective as of  July 2nd, 2014.

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6520 Platte Avenue #148
West Hills, CA 91307 USA

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Emediastar is an electronic media company that creates mobile applications, programming and new media for companies, organizations and high-profile clients located in Los Angeles, Taiwan and Mainland China.

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